RENTAL PROCESS

This is the official rental process for any garments rented from Adhama.

  • The renter expresses interest in renting a garment from Adhama at least 7 days prior to the event they are renting for. If the garment is a wedding dress, the renter should reach out at least 21 days before the wedding day.
  • A fitting fee of 3,000kshs applies to any renter who desires to fit more than one garment. This fee is redeemable if the renter rents a garment with Adhama.
  • Adhama then organizes to have a fitting with the renter. The renter is expected to explicitly communicate if they are not the wearers of the dress upon collection of the garment.
  • Upon confirmation by the renter that they are renting the garment, full payment is made to Adhama, including the stated refundable security fee.
  • Adhama prepares the garment and delivers it to the renter.
  • Adhama’s rental period is 4 days, including the pick-up day.
  • Once the renter returns a garment, they receive the refundable security fee ONLY if the garment is returned in the condition it was rented, that is, without any damages.

PAYMENT AND FEES

  • All payments are due after fittings of the garment chosen are done, before preparation of the garment for delivery.
  • Every garment has a rental fee that is the cost of renting from Adhama.
  • For all rented garments, there shall be a security fee separate from the rental fee. This fee is refundable in full only when the garment rented is returned in the condition it was rented in.
  • All payment is made to Adhama’s Paybill number, cash payment is acceptable only at Adhama’s absolute discretion.
  • In the event of loss of the garment or damages that make the garment unwearable, Adhama keeps the security fee in full as compensation for the same.
  • Lateness automatically attracts a fee of Kshs500 per day after lapse of the rental period, unless otherwise agreed.
  • Delivery fee is charged apart from the rental fee depending on the renter’s delivery destination.

USE OF GARMENTS

Any rented garment is exclusively used by the renter or wearer as stated at collection. A garment can only be used within the stated rental period, and ONLY by stated wearer.

RETURN

The renter must always return the garment rented within the stated rental period at an agreed location, in the package given.

If a garment is not returned at all, it is considered stolen to relevant authorities.

TERMINATION, CANCELLATION AND EXTENSION

Adhama shall be entitled in its sole and absolute discretion to terminate the agreement by notice to the renter. The renter must give notice of any intentions to extend their rental period. Adhama, at its discretion, offers the renter the right to purchase a garment on agreement. Purchases are final and non-refundable.

The renter warrants that they are entitled to have capacity to enter into this agreement and that all particulars given are true and correct.

Conditions for cancellation;

  • Cancellation must be communicated by the renter at least 3 days before delivery. Adhama commits to refund 50% of amount paid by the renter to cater for costs incurred in preparation of the rented garment and inconveniences caused.
  • Refunds will always be done in the form the original payment was made.

RENTER’S RISK AND LIABILITIES

The renter assumes sole risk of the dress from the time the garment is given until it is returned.